Question 1

When do I pay?

Accepted Answer

For package orders: You pay after we've completed an updated version of your resume and you're satisfied with the result. After payment is made, we'll finish any minor changes on your resume (if needed) and complete your cover letter and LinkedIn profile (if applicable).   For all other orders (individual services / returning clients): You pay when placing an order.

Question 2

How long does it take?

Accepted Answer

The full process typically takes about 1-2 weeks to complete. We offer expedited turnaround times for $50, which can be completed in as fast as 2-4 days upon assignment. Turnaround times vary based on (a) how much additional information we need to complete the order, (b) how many drafts we create, and (c) how much time it takes to communicate back and forth with the writer.

Question 3

How do I communicate with my writer?

Accepted Answer

Phone or email communication is available for all orders. Phone communication comes included in the Professional and Premium packages, while it costs an extra $25 to add to a Basic or Standard package.

Question 4

Do you work in my industry?

Accepted Answer

Yes :)   Our team of 100+ professional writers have worked with clients in all industries and at all experience levels.   In the (very) rare event that we don't have someone with experience writing in your field, we'll reach out to you after placing an order. Remember, you don't pay us anything until we've completed your resume to your satisfaction.

Question 5

Do you have samples of your work?

Accepted Answer

Yes, we do. View our most popular samples here.

Question 6

Where can I read your reviews?

Accepted Answer

You can read our reviews on our reviews page, Trustpilot, Shopper Approved, and Sitejabber.

Question 7

Do you offer other services, like interview preparation or personal statements?

Accepted Answer

Yes, we offer a wide variety of services. You can purchase these as part of a package (click here) or individually (click here). Additionally, if you are a returning client, you can order these services at a discount (click here).  Here is a list of common services we provide: Resume writing  Cover letter writing LinkedIn profile writing Career consulting Interview preparation Personal statements Returning client services  Click here to view our services page that lists more information about each of these.

Question 8

Do you offer services for returning clients?

Accepted Answer

Yes, we offer a variety of services at a discount for returning clients. From resume updates to personal statements, you can view a list of services and pricing by clicking here.

Question 9

How can I contact you?

Accepted Answer

You can email us at support@topstackresume.com or call us at 1-800-568-7708. Our business hours are Monday through Friday from 10am to 6pm EST.   You can also try visiting our FAQ page for answers to common questions.

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