For package orders: After you place an order, we'll send you the first draft of your new resume. You then pay for your order to move forward. After payment we provide up to two additional revisions of your resume and complete any additional services that you ordered (e.g. cover letter, LinkedIn profile, and career coaching).

For personal recruiting orders: You pay after having a free, no obligation consultation with a personal recruiter. The personal recruiter will be able to explain the service and see if it's a good fit.

For all other orders (individual services / returning clients): You pay when placing an order.

The full process typically takes about 1-2 weeks to complete. However, any package can be expedited for $95 (paid up-front), in which case we guarantee the first draft of your resume will be completed within 48 hours of placing your order. If we don't deliver on that promise, we'll automatically refund you the expedited fee.

Keep in mind that turnaround times vary based on (a) how much additional information we need to complete the order, (b) how many drafts we create, and (c) how much time it takes to communicate back and forth with the writer.

Additionally, we do periodically receive a significant number of orders in a short period of time. This can result in some delays, though we continue to prioritize orders that have been expedited.

Yes :)

Our team of 100+ professional writers have worked with clients in all industries and at all experience levels.

In the (very) rare event that we don't have someone with experience writing in your field, we'll reach out to you after placing an order.

Yes, we do. View our most popular samples here.

You can read our reviews on our reviews page, Trustpilot, and Shopper Approved.

Phone or email communication is available for all orders. Phone communication comes included in the Professional package and Personal Recruiting service, while it costs an extra $25 to add to a Basic or Standard package.

Yes, all of our resumes are ready for Applicant Tracking Systems (ATS). This is a fundamentally important part of our writing process, because the majority of employers use ATS to screen through applicants. All of our resumes are written to screen for success in today's hiring environment.

We provide two rounds of revisions after you've reviewed the first draft of your new resume. Those revisions are designed to make all changes necessary to complete the final version of your resume.

If you have additional revisions in the future, we provide those at a discounted rate (e.g. you have a new job and want to update your resume).

We accept PayPal and all major credit cards. All payments are done through our secure online payment platform.

Yes! You can purchase gift cards here. More details about our gift cards can be found on that page. If you want to pay for someone else to use our services, we recommend doing that by purchasing a gift card.

Only in rare circumstances. Here are some examples: (1) you want us to create three different resumes, (2) you want us to add a personal statement to your order, (3) you want one hour of consulting to create an application strategy, or (4) you have a particularly unique situation that requires significantly more work (e.g. you have a 15 page technical resume that needs to be adjusted to 3 pages).

If you have any requests like these mentioned above, you can let us know when you place an order. Your writer will reach out to you in the event that an additional cost is merited. Remember, you only pay after you're satisfied, so no payment is required to get started.

60-day Interview Guarantee:

We want you to see results! If you have not been invited to interview after applying to at least 10 positions within 60 days of paying for your order, please contact us here. You must have purchased a Professional Package to qualify, and our guarantee entitles you to one hour of consulting / writing services free of charge. You'll work with a Senior Writer on our team who will provide customized feedback and advice for your particular situation. Please note that our 60-day interview guarantee is not a money-back guarantee. Rather, it is a commitment to continue to provide services at no cost to you, in an effort to help you get traction.

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6-month Employment Guarantee:

For personal recruiting orders: We offer a results-oriented service, and we tie our economic interests to the success of your job search. If you don't have a job offer that meets your stated goals within 6 months, we'll provide up to 6 additional months of personal recruiting services at no cost. To qualify for this guarantee you need to (a) have paid for and used our services for 6 months and (b) confirm that you have not received a qualifying offer from an employer. The additional months of service conclude at whichever comes first: (a) receiving a job offer that meets your stated goals or (b) 6 additional months of service.

How we update the profile:

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We create a custom document that you use to update your LinkedIn profile to current standards and best-practices.

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Why we don't log into client accounts:

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We used to log into clients' accounts, with their permission, to make the LinkedIn profile changes. However, LinkedIn has started to crack down on any users that allow someone other than the account owner to access their profile. We've had several clients be issued a permanent ban from LinkedIn as a result. LinkedIn's User Agreement now explicitly prohibits this activity (see Sections 2.2 and 8.2.1 of LinkedIn's User Agreement). Because of these changes, we now create an easy-to-use document that clients use to copy and paste the updates into LinkedIn.

MS Word format is our default option. But our writing process is customizable. If you prefer another format, let us know when you are placing an order.

We do not currently offer any resume distribution or job application services.

Yes, we offer a wide variety of services. Our Personal Recruiting service integrates these services (click here), or they can be purchased individually (click here). Additionally, if you are a returning client, you can order these services at a discount (click here).

Here is a list of common services we provide:

• Resume writing

• Cover letter writing

• LinkedIn profile writing

• Career consulting

• Interview preparation

• Personal statements

• Returning client services

Click here to view our services page that lists more information about each of these.

Yes, we offer a variety of services at a discount for returning clients. From resume updates to personal statements, you can view a list of services and pricing by clicking here.

You can email us at support@topstackresume.com or call us at 1-800-568-7708. Our business hours are Monday through Friday from 10am to 6pm EST.

You can also try visiting our FAQ page for answers to common questions.