FREQUENTLY ASKED QUESTIONS

You've got questions. We've got answers.

Browse through the FAQs below, or use our search feature here

When do I pay?


You pay after we've completed an updated version of your resume and you're satisfied with the result. After payment is made, we'll finish any minor changes on your resume (if needed) and complete your cover letter and LinkedIn profile (if applicable).




How long does it take?


The full process typically takes about 1-2 weeks to complete. We offer expedited turnaround times for $50, which can be completed in as fast as 2-4 days. Turnaround times vary based on (a) how much additional information we need to complete the order, (b) how many drafts we create, and (c) how much time it takes to communicate back and forth with the writer.




Do you work in my industry?


Yes :) Our team of 100+ professional writers have worked with clients in all industries and at all experience levels. In the (very) rare event that we don't have someone with experience writing in your field, we'll reach out to you after placing an order. Remember, you don't pay us anything until we've completed your resume to your satisfaction.




Do you have samples of your work?


Yes, we do. View our most popular samples here.




Where can I read your reviews?


You can read our reviews on our reviews page, Trustpilot, Shopper Approved, and Sitejabber.




How can I contact you?


You can email us at support@topstackresume.com or call us at 1-800-568-7708. Our business hours are Monday through Friday from 10am to 6pm EST. You can also try visiting our FAQ page for answers to common questions.




How do I communicate with my writer?


Phone or email communication is available for all orders. Phone communication comes included in the Professional and Premium packages, while it costs an extra $25 to add to a Basic or Standard package.




Are your resumes ATS-ready?


Yes, all of our resumes are ready for Applicant Tracking Systems (ATS). This is a fundamentally important part of our writing process, because the majority of employers use ATS to screen through applicants. All of our resumes are written to screen for success in today's hiring environment.




How many revisions do you provide?


You get unlimited revisions on the documents we're preparing, up until the point that your order is complete. We want you to be completely satisfied with and confident in our work. If you have additional revisions or updates down the road, we can provide those at a discounted rate (e.g. you have a new job and want to update your resume).




What forms of payment do you accept?


We accept PayPal and all major credit cards. All payments are done through our secure online payment platform.




Are there any extra costs?


Only in rare circumstances. Here are some examples: (1) you want us to create three different resumes, (2) you want us to add a personal statement to your order, (3) you want one hour of consulting to create an application strategy, or (4) you have a particularly unique situation that requires significantly more work (e.g. you have a 15 page technical resume that needs to be adjusted to 3 pages). If you have any requests like these mentioned above, you can let us know when you place an order. Your writer will reach out to you in the event that an additional cost is merited. Remember, you only pay after you're satisfied, so no payment is required to get started.




What guarantees do you offer?


You only pay if you are satisfied with the new resume we create. Additionally, we offer a 60-day interview guarantee. To qualify for the interview guarantee, you must (a) order a Professional or Premium Package, (b) apply to at least 10 jobs, and (c) not receive any interviews within 30 days of purchasing your order. If you meet those criteria, we'll provide personalized, 1x1 career guidance and application support free of charge. Professional package orders receive 1 hour of consulting. Premium packages receive an additional 2 hours of consulting.




How do you update my LinkedIn profile?


We have two options. (1) You set up a temporary password that gives us access to your profile to manually update all of your information. Once you sign off on the changes, the temporary password is removed. (2) We provide you with a template in MS Word format that you use to copy-and-paste information into your LinkedIn profile yourself.




In what format do you create my resume and cover letter?


MS Word format is our default option. But our writing process is customizable. If you prefer another format, let us know when you are placing an order.




Do you apply for jobs for me?


We do not currently offer any resume distribution or job application services.




Can I purchase a gift card, or can I pay for your services for someone else?


Yes! You can purchase gift cards here. More details about our gift cards can be found on that page. If you want to pay for someone else to use our services, we recommend doing that by purchasing a gift card.