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You've got questions. We've got answers.

  • When do I pay?
    For package orders: After you place an order, we'll send you the first draft of your new resume. You then pay for your order to move forward. After payment we provide up to two additional revisions of your resume and complete any additional services that you ordered (e.g. cover letter, LinkedIn profile, and career coaching). For all other orders (individual services / returning clients): You pay when placing an order.
  • How long does it take?
    The full process typically takes about 1-2 weeks to complete. However, any package can be expedited for $95 (paid up-front), in which case we guarantee the first draft of your resume will be completed within 48 hours of placing your order. If we don't deliver on that promise, we'll automatically refund you the expedited fee. Keep in mind that turnaround times vary based on (a) how much additional information we need to complete the order, (b) how many drafts we create, and (c) how much time it takes to communicate back and forth with the writer. Additionally, we do periodically receive a significant number of orders in a short period of time. This can result in some delays, though we continue to prioritize orders that have been expedited.
  • How do I communicate with my writer?
    Phone or email communication is available for all orders. Phone communication comes included in the Professional and Premium packages, while it costs an extra $25 to add to a Basic or Standard package.
  • Do you work in my industry?
    Yes :) Our team of 100+ professional writers have worked with clients in all industries and at all experience levels. In the (very) rare event that we don't have someone with experience writing in your field, we'll reach out to you after placing an order.
  • Do you have samples of your work?
    Yes, we do. View our most popular samples here.
  • Where can I read your reviews?
    You can read our reviews on our reviews page, Trustpilot, Shopper Approved, and Sitejabber.
  • Do you offer other services, like interview preparation or personal statements?
    Yes, we offer a wide variety of services. You can purchase these as part of a package (click here) or individually (click here). Additionally, if you are a returning client, you can order these services at a discount (click here). Here is a list of common services we provide: Resume writing Cover letter writing LinkedIn profile writing Career consulting Interview preparation Personal statements Returning client services Click here to view our services page that lists more information about each of these.
  • Do you offer services for returning clients?
    Yes, we offer a variety of services at a discount for returning clients. From resume updates to personal statements, you can view a list of services and pricing by clicking here.
  • How can I contact you?
    You can email us at or call us at 1-800-568-7708. Our business hours are Monday through Friday from 10am to 6pm EST. You can also try visiting our FAQ page for answers to common questions.
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