Question 1

When do I pay?

Accepted Answer

After you place an order, we'll send you the first draft of your new resume. Once you view and are satisfied with the progress on your resume, we ask that you make payment. We'll then provide up to two additional revisions of your resume and complete any additional services that you ordered (e.g. cover letter, LinkedIn profile, interview preparation). ​Other companies in our industry require full payment up-front, without any guarantee that you'll will be satisfied with their work. Our business model is different. We stand behind the quality of our work, and we work with you in a way that demonstrates our commitment to your satisfaction.

Question 2

How long does it take?

Accepted Answer

Turnaround time is how quickly you'll receive the first draft of your new resume, and the clock starts when you place your order. Turnaround times vary based on package:TopStack Propel: 3 business daysTopStack Launch: 5 business daysFor example, a TopStack Propel order placed Monday means your first draft is ready by end of day Thursday.Need it faster? Our Expedited Turnaround add-on guarantees your first draft within 24 hours of placing your order. If we miss that window, we'll refund the expedited fee and keep your order prioritized until it's done.Keep in mind: your timeline can shift depending on your situation (e.g. we need more information from you to draft your resume, or a scheduled call gets pushed back). We appreciate your understanding when this happens.

Question 3

Do you work in my industry?

Accepted Answer

Yes :)
 
Our team of 100+ professional writers have worked with clients in all industries and at all experience levels.
 
In the (very) rare event that we don't have someone with experience writing in your field, we'll reach out to you after placing an order.

Question 4

Do you have samples of your work?

Accepted Answer

Yes, we do. View our most popular samples here.

Question 5

Where can I read your reviews?

Accepted Answer

You can read our reviews on our reviews page, Trustpilot, and Shopper Approved.

Question 6

How do I communicate with my writer?

Accepted Answer

Email is the standard form of communication. However, you can add a 30-min phone consultation to your order for $40.

Question 7

Are your resumes ATS-ready?

Accepted Answer

Yes, all of our resumes are ready for Applicant Tracking Systems (ATS). This is a fundamentally important part of our writing process, because the majority of employers use ATS to screen through applicants. All of our resumes are written to screen for success in today's hiring environment.

Question 8

How many revisions do you provide?

Accepted Answer

We provide two rounds of revisions after you've reviewed the first draft of your new resume. Those revisions are designed to make all changes necessary to complete the final version of your resume.

If you have additional revisions in the future, we provide those at a discounted rate (e.g. you have a new job and want to update your resume).

Question 9

What forms of payment do you accept?

Accepted Answer

We accept PayPal and all major credit cards. All payments are done through our secure online payment platform.

Question 10

Do you offer payment plans or buy-now-pay-later options?

Accepted Answer

Yes, we partner with Affirm and Klarna for clients to split their payments into installments over time. This is not available for our TopStack Recruiter package.

Question 11

Can I purchase a gift card, or can I pay for your services for someone else?

Accepted Answer

Yes! You can purchase gift cards here. More details about our gift cards can be found on that page. If you want to pay for someone else to use our services, we recommend doing that by purchasing a gift card.

Question 12

What guarantees do you offer?

Accepted Answer

60-day Interview Guarantee:We want you to see results! If you have not been invited to interview after applying to at least 10 positions within 60 days of paying for your order, please contact us here. You must have purchased a Professional Package or a TopStack Propel Package to qualify, and our guarantee entitles you to one hour of consulting / writing services free of charge. You'll work with a Senior Writer on our team who will provide customized feedback and advice for your particular situation. Please note that our 60-day interview guarantee is not a money-back guarantee. Rather, it is a commitment to continue to provide services at no cost to you, in an effort to help you get traction. ​6-month Employment Guarantee:For personal recruiting / TopStack Recruiter orders: We offer a results-oriented service, and we tie our economic interests to the success of your job search. If you don't have a job offer that meets your stated goals within 6 months, we'll provide up to 6 additional months of personal recruiting services at no cost. To qualify for this guarantee you need to (a) have paid for and used our services for 6 months and (b) confirm that you have not received a qualifying offer from an employer. The additional months of service conclude at whichever comes first: (a) receiving a job offer that meets your stated goals or (b) 6 additional months of service.

Question 13

How do you update my LinkedIn profile?

Accepted Answer

We create a custom document that you use to update your LinkedIn profile to current standards and best-practices. We recommend clients use that document to make the changes to their LinkedIn profile accounts. If clients want additional support, we offer to make the changes on their behalf or line up a video call to walk them through the process in real-time.

Question 14

In what format do you create my resume and cover letter?

Accepted Answer

MS Word format is our default option. But our writing process is customizable. If you prefer another format, let us know when you are placing an order.

Question 15

Do you offer services for returning clients?

Accepted Answer

Yes, we offer a variety of services at a discount for returning clients. You can view a list of services and pricing by clicking here.

Question 16

How can I contact you?

Accepted Answer

You can email us at support@topstackresume.com or call us at 1-800-568-7708. Our business hours are Monday through Friday from 10am to 6pm EST.
You can also try visiting our FAQ page for answers to common questions.

FREQUENTLY ASKED QUESTIONS